Last updated: 29/01/2026
Studio Trench (“Trench”, “we”, “us”, “our”) respects your privacy.
This Privacy Policy explains what personal information we collect through our website, why we collect it, how we use it, and the choices you have.

1) Who we are
Studio Trench is a boutique creative studio based in Melbourne, Australia.
For privacy enquiries, see Section 11.

2) What information we collect
A. Information you provide (forms / email)
When you contact us via our website or email, we may collect:

• Name

• Email address

• Company / role (if you provide it)

• Your message and any details you include

• Any files, links, or attachments you send us (if applicable)

Important: Please don’t include sensitive personal information (for example health details, government ID numbers, or payment card details) in your message.
B. Information collected automatically (site usage & logs)
When you browse our site, information may be collected automatically, such as:

• IP address

• Device type, browser type, and operating system

• Pages visited, time spent, clicks and interactions

• Approximate location (e.g., city/region)

• Referring page/source (how you arrived at our site)

C. Cookies and similar technologies
Our website uses cookies and similar technologies to help it function, improve performance, and understand how the site is used. Some cookies are necessary for core site features and security,
and others may be used for measurement/analytics (where enabled). Some cookies may also be set by third parties whose features are used on the site
(for example embedded video players).
You can control cookies through your browser settings. Disabling cookies may affect site functionality.

3) Why we collect and use your information
We use personal information to:

• Respond to enquiries and communicate with you

• Discuss potential work, quotes, availability, or project details

• Improve and optimise our website and content

• Maintain site security and prevent spam/abuse

• Comply with legal obligations where required

We do not sell your personal information.

4) Videos and embedded content
Our website may include videos hosted by us or embedded via third-party platforms (e.g., Vimeo or YouTube).
If you play an embedded video, the provider may collect data (including via cookies) in line with their own privacy policies.

5) Who we share information with
We share personal information only when it’s necessary to operate our website and business, for example with:​

• Email and communications providers used to respond to enquiries

• Cloud storage / workflow tools used to manage enquiries and projects

• Embedded content providers (e.g., video platforms) when you interact with their embeds

We do not authorise service providers to use your personal information for their own unrelated purposes.

6) International data transfers
Other service providers may store or process data in countries outside Australia (including the United States and Europe).
Where this occurs, we take reasonable steps to use reputable providers and safeguard information.

7) How long we keep information
We keep personal information only as long as needed for the purposes described in this policy. For example:

• Enquiry records are typically kept for 12–24 months (unless a longer period is needed for an ongoing project, legal, tax, or accounting reasons).
  When information is no longer required, we take reasonable steps to delete or de-identify it.
   

8) Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no method of transmission or storage is completely secure.

9) Your choices and rights
You can request to:

• Access the personal information we hold about you

• Correct inaccurate or outdated information

• Delete your information (where practical and lawful)

To make a request, contact us using the details below.

10) Children’s privacy
Our website is not directed to children, and we do not knowingly collect personal information from children.

11) Contact us
For privacy enquiries or requests, contact:
Email: info@studiotrench.com
Business name: Studio Trench Pty Ltd
Location: 3/1579 Burwood Hwy, Tecoma VIC 3160, Australia

12) Complaints
If you have a complaint about how we handle personal information, contact us first and we’ll try to resolve it. You may also contact the Office of the Australian Information Commissioner (OAIC).

13) Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated “Last updated” date.